• The toll-free number application will work in the following manner:
• Any customer calling on your Toll-free number will be routed to a basic IVR solution and the customer would be required to choose the option he wishes to select.
• Once an option is selected, the call gets forwarded to the respective sales personnel or operations department executives.
• Detailed reports would be provided for the same along with the duration of the call.

Application Benefits:

• Customers do not have to pay for calling your organization
• Customers can call you from any telecom service provider and enjoy similar benefits
• No need to have dedicated telephone lines & related hardware in your office
• Enhances brand strength by addressing to customer needs in a professional way
• Multiple departments/ executives can be set-up in the IVR solution. Hence, a one-stop contact solution for customers is developed
• Detailed reports would be provided, based on the call flow, such as the person able to talk to your executive, which executive handled a particular call, duration of conversation, etc.